UniCare Managed IT Services
helps you control the largest
single cost of business technology
 
 
 
  How it works    

Unified V & D - Virtual Service Desk

Deliverables

When you sign up for the Virtual Service Desk you’ll experience the benefit of a live, U.S.-based technical support team on software and hardware products from certified frontline-support technicians. Our friendly customer-service team will use industry-leading internal processes to expertly troubleshoot your technical issues.

Customer Satisfaction

Customer satisfaction means everything to long-term success in business. But while each support call is important, they don’t all require an immediate response from your entire technical staff. Our highly trained staff responds to customer phone calls and e-mails to provide the appropriate level of service in any given circumstance. Customer issues are addressed in a timely and courteous manner. At the same time, your valuable time is applied in the most cost effective manner.

Service

The Service Desk will make every effort to resolve technical support issues at the time of the initial service call. This is our approach for resolving issues. The call will be answered by a Level 1 technician. If the incoming request can be handled within 10 minutes, the Level 1 technician will stay with the call to resolve the issue. If the Level 1 technician estimates that the incoming request will take longer, they will (a) hand off the call to a Level 2 technician if one is available, or (b) inform the caller that the issue will be assigned to a Level 2 technician and end the call. The Level 1 technician will then place the ticket in the Service Desk ticket queue where it will be assigned to a Level 2 technician. The level 2 technician will contact the client based on ticket priority.

Software and Services Covered by the Virtual Service Desk

Software

  • Desktop Operating Systems - Microsoft Windows 2000 and up
  • Office Suites - Microsoft Office 2000 and up
  • Email Clients - Microsoft Outlook 2000 and up
  • Browsers - Internet Explorer 6 and up, Mozilla Firefox
  • Third Party/Proprietary Software
  • All third party and proprietary software will be supported on a best effort basis.

Services

  • PC and network troubleshooting
  • Handheld device configuration and troubleshooting
  • Administrative tasks
  • Software installations
  • Virus/Spyware removal
  • File/Folder restores
 
  We provide managet IT services to Houston and it's surrounding areas  
 
 
 
 
Our Mission

"To Create lasting relationships through high quality business services and solutions delivered with the utmost integrity and value"

 
 
Testimonials

As a small company with 8 computer systems and 1 server, Unified Voice and Data has bailed us out of numerous computer related emergencies within a quick response time. This is far and above the best experience our company has had to date with an IT and computer services group.

- Ryan Dagley,    Scott Stephens and Associates, Inc.,   

 

"Brian seems to be one of the smartest computer persons I have come across"

- Ajit Thakur ,    Ajit Thakur, CPA,   

 

I have known Brian Carden for over ten years and always found him to be very professional and consistent. I have come to rely and count on his opinion as being in the best interest of my company. I believe him to be honest and very trust worthy. When I have had IT issues, Brian has calmly worked through it with positive results every time.

- Gary Minter,    American Plating Company,   

 

Brian Carden is one of the number one IT people in the world that I know of that can handle any job. No matter how big or small the project is, Brian and his staff at Unified Voice and Data are always at the top of there game and will always handle the job at hand and run with it to make greater strides for any business to be more successful. unified is made up of a group of great christian guys willing to step up to the plate and hit a home run out of the park every time.

- Jonathan Lara,    OEM Seals,   

 

My number 1 current sales rating with Comcast Business Services would not have been possible without Unified Voice and Data, not only have they been there for my Clients 24/7 but they have also been there for my personal growth in the industry. I owe so much to Dave Arminski and Brian Carden and I will never stop sending my Clients to Unified Voice and Data because I know they will get the attention and dedication they deserve! Thank you Unified Voice and Data for all your support!

- Nicole Owen,    Comcast,   

 

Brian has a wonderful personality for his work. It is easy to talk and work with him. I would recommend his as an IT professional to install, repair, or advise anyone in need of those services.

- Hugh Butler,    South Texas Assemblies of God,   

 

Unified Voice and Data means integrity, consistency, efficiency, effort, and just good people! It all spells, value added, for the organization I lead!

- Robin Butler,    First Baptist Church of Crosby,   

 

Brian Carden and Unified Voice and Data are very reliable in the IT world. We haven't had a problem that they were unable to fix. Their prices are affordable, as well!

- Sarah Humphries-Smith,    Tri Con Works, L.P.,   

 

Brian's honesty, professionalism, self-confidence, and expertise in his highly-skilled techinical field truly made him an asset to us, while his ability to communicate with us in a non-technical manner allowed us to better understand his recommended courses of action.

- Wanda Patterson,    LAAP, INC.,   

 

"He is also a most dependable team player. His good judgement and mature outlook ensure a logical and practical approach to his endeavors."

- Eddie Miller,    Edward Miller Realestate Appraisals,   

 

Brian is a great IT consultant and will do everything possible to be sure everything within your network works perfect. I assure any client, if you stick with Brian Carden not only will you be more than pleased with his work but he stands to save every company a great deal of money. In this economy, that is something no one can pass up.

- Chris Alexander,    Dell,   

 

Just so you know, whatever you have done to the network has helped tremendously. It is moving very fast. Thank you

- Jason Husk,    Disaster America,   

 

Would not, should not, could not think of using any other company than Unified Voice and Data. Fast, accurate, one time fix for all our needs. Dave and Brian have saved the day many times for us!

- Kim Copaus,    A1 Fire & Equipment,   

 

Brian and his group at Unified exemplify the best at client support. The crew at Unified are knowledgeable in tech support and strive to resolve the clients issues as quickly as possible so their work day is not interrupted. They offer on the spot help when a problem occurs which is very important in today's business world.

- Melissa Fontana,    Iberia Management Systems Inc.,   

 

Unified Voice and Data is my vendor of choice for computer repair. They do what I need, when I need it done. Prices are very reasonable and I know they care about my business.

- Mike Godsey,    Godsey Insurance & Financial Services, Inc.,   

 

When I have worked with Brian on specific issues, no matter how big or small, he makes you feel like it's the most important thing he is doing at that time. I have noticed that he is that way with everyone he comes in contact with. He has a genuine concern for people and that comes through in everything he does.

- Jennifer Davis,    Abletek,   

 

Good morning Brian. Great job. I see the good results of your effort. The performance of my pc is much improved. Thanks again!

- Bob Powell,    Scott Stephens and Associates, Inc.,   

 

It's always a pleasure to work with people who know the meaning of efficiency, and friendship.

- Blanca Hernandez,    Nupi Americas,   

 

Our experience with Unified Voice and Data has been nothing but great. The prompt, individualized service we receive is greatly appreciated. We feel as if the staff at Unified looks out for our best interest.

- Kay Schexnayder,    Oilwell Tubular Consultants,   

 

 
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